The Inn at Gristmill Square Policies
Reservations are taken by phone from 7am-5pm seven days a week. Online reservations are taken 24 hours a day. Please call between the posted hours if you require one on one assistance. Thank you.
Rates are based on single or double occupancy. Additional persons over the age of 5 are $10.00 per person, per night.
Reservations may be made online
, via email
, or by calling the Inn
. At the time of reservation a deposit of one night’s stay plus applicable taxes (5.3% local and 4% occupancy) will be charged to your card. The remaining room balance including incidentals is due at checkout. *Visa, MasterCard, Discover, American Express accepted.
GROUP ROOM BLOCK RESERVATIONS:
A minimum for 4 rooms is required for a group room block. We will release any rooms not picked up by your guests one month prior to the check-in date. For group room blocks (4 rooms or more) there is a 14-day cancellation policy (which is applicable to each room, not just the entire block). We require a deposit of one night’s stay plus tax for any and all rooms in your block. As your guests book rooms in your block we will collect deposits from them. Your initial deposit(s) will be refunded to you when your block is complete, or a month prior to the check-in date, whichever comes first. Your guests are required to call in to make their reservations (versus booking online) to ensure they are placed in your block. Weekend wedding room blocks require a two-night minimum (Friday and Saturday nights).
To complete a room block please call in and speak with one of our reservation specialists. Please call between 7am-5pm, any day of the week.
Because of our size, cancellations affect us significantly. Changes or cancellations may be made to your reservation until 3 days prior to your arrival.* Changes or cancellations within 3 days of arrival will result in forfeiture of the deposit. Refunded deposits will be less a 10% cancellation fee of the deposit collected. This applies to all room/s you have on hold with your credit card unless we can re-book your room. If that is the case you will get a full refund, less the cancellation fee. In the case that you no show for your reservation the deposit is forfeited and the entire stay will be charged. We do not refund for cancellations due to weather. You are of course welcome to transfer your reservation to a friend or family member.
*CANCELLATION WAIVER: For a non-refundable $35 fee (per room), paid AT THE TIME OF BOOKING, you may cancel up until 10:00am on the day of arrival and receive a refund of the deposit paid, less the 10% cancellation fee (on room and tax only). This cancellation waiver fee is not refunded in the chance we are able to re-book your room. Waiver not available for purchase over/around holidays and select event dates (Maple Festival, VACO conference, etc.) or on group room blocks which require a 14 day cancellation. You may be interested in purchasing this waiver if you have young children, elderly parents or if you are concerned with winter weather conditions.
We realize that plans change and you may have to shorten your visit. Rooms vacated before the checkout date are still responsible for the entire charge of the original reservation unless we can re-book the room. To avoid paying for your entire stay we require 48 hours notice of your revised departure day.
We realize that cancellations are sometimes beyond your control. For this reason we recommend purchasing travel insurance for peace of mind. The Inn at Gristmill Square will be happy to supply your travel insurance company with information regarding our policy and your reservation. Here is one source for insurance information: www.insuremytrip.com.
There is absolutely no smoking in any guest room. Smoking is permitted outside and away from your guest room. Please ask the staff for an ashtray. Evidence of smoking in or near a guest room will result in a $250 charge to the credit card on file for the room in question.
While we adore pets, only one room on property is deemed pet-friendly. The Turley Suite in the Payne House can accommodate a maximum of one medium-sized four-legged canine travel companion (sorry, but dogs only), not to exceed 50lbs. A non-refundable pet fee of $50 is required when bringing a pet. If the Turley Suite isn’t available, and you still want to bring your dog, we have a wonderful veterinarian for boarding. You can pick-up/drop off your pet on a daily basis. For reservations, information: 540-839-2642.REMINDER: ALL CANCELLATIONS CARRY AT MINIMUM A 10% CANCELLATION FEE!!
LOST AND FOUND:
We are happy to package and send articles left behind after check out. All costs associated with the shipment of the items are the responsibility of guest.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transaction. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.